Transform the Way You Deliver Service with HALO Experts Who’ve Done It Themselves

We Know HALO Because We’ve Lived It

From customer to certified partner — we understand your challenges from the inside out

Before becoming a HALO Partner, DSB founder and Principle Consultant Dan Burley spent 8 years in your shoes — deploying and managing HALO across three businesses while leading senior technology teams. He didn’t just configure a ITSM function for Technology teams; He transformed entire operations, expanding HALO across 10 departments including IT, Operations, Retail, Marketing, Finance, Payroll, HR, Health & Safety, Property, and Customer Services.

That hands-on experience taught him what works, what doesn’t, and how to deliver HALO implementations that drive measurable business outcomes — not just technical deployments.

Today as a certified Halo Partner

we deliver systems ranging from 2 agents to 100+, and we're soon to be one of only two global partners holding multiple HALO certifications. When you work with DSB Tech, you're not getting consultants who learned from manuals — you're getting battle-tested experts who've solved the same problems you're facing right now.

Certified Expertise — Trusted by HALO, Proven by Results

We're not just certified — we are among the most experienced HALO partners globally. Multiple certifications aren't just badges; they're proof that we've spent time to master every aspect of the Halo platforms

Fast, Structured Delivery — From Kickoff to Go-Live in Weeks, Not Months

We compress timelines without cutting corners. Our proven delivery framework uses structured workshops, parallel workstreams, and rapid testing to get you live fast — with confidence.

Business-Wide Transformation — Beyond IT to Every Department That Matters

HALO isn't just for your service desk. We extend it across Finance, HR, Operations, Marketing, and more — giving you total visibility and control across your entire organisation.

Measurable Outcomes You Can Report to Leadership

Reporting is a specialism of ours. We don't just implement; we measure. Track SLA improvements, billing accuracy gains, faster response times, and higher conversion rates — metrics that prove ROI to your board.

Zero-Downtime Migrations — We've Never Missed a Go-Live

Migrations are risky. We make them routine. With meticulous planning, staged testing, and hands-on execution, we guarantee zero disruption to your business.

Long-Term Partnership — We Don't Just Install and Disappear

Your HALO system will evolve. We're here for the journey — optimizing, training, and expanding as your business grows. Think of us as an extension of your team.

If You Want HALO to Deliver Measurable Outcomes, Not Just Tickets, Let's Build Something Extraordinary Together

Whether you're implementing HALO for the first time, migrating from another system, or need to optimize what you already have — we're ready to help you succeed.