Unlock the power of AI to improve Service Management within your business.
Increase efficiency and productivity with industry-leading AI. All-inclusive and ready to use.
HaloITSM: Features that transform IT Management
Centralise processes, automate tasks and increase efficiency with the main HaloITSM modules
a complete, intelligent and flexible platform to serve all areas of your operation.
Fully Functionality From The Start
No block or additional charges for essentials features
HaloCRM is a robust omnichannel solution that connects Customer Service, Sales, and Marketing on a single platform. With it, your company gains a 360° view of customers for smarter decisions and faster service
Business Process Management (ESM)
Go beyond IT with intelligent management.
HaloITSM unifies HR, Facilities, Contracts, Field and Projects into a single platform, automating workflows and reducing errors with the power of AI.
AI in an ITSM solution?
Artificial Intelligence (AI) is transforming ITSM by augmenting human capabilities through advanced automation and smarter decision-making. At its core, AI applied to ITSM uses sophisticated algorithms and machine learning models to analyse large volumes of data, predict outcomes, and automate repetitive tasks. Using natural language processing (NLP), sentiment analysis, and pattern recognition, AI-powered ITSM solutions can:
Automate incident Automatic and decisive service.
HaloITSM’s AI-powered chatbot understands requests, responds accurately, and reduces manual calls, delivering a modern and efficient support experience.
Increase Service Desk Efficiency
Streamline ticket routing and resolution through AI-powered workflows, reducing response times and optimising resource allocation.
Improve knowledge management
Automatically categorise and prioritise incidents based on historical data and severity, ensuring faster resolutions.
Enable predictive analytics
Anticipate service disruptions and resource needs by analysing patterns and trends in data, facilitating proactive maintenance and problem prevention.
Smart Ticket Management
Transform your IT Service Management with AI-driven solutions that streamline operations. From automatically grouping related tickets and generating concise summaries to prioritising tasks and accurately categorising incidents, our intelligent tools increase efficiency, consistency, and visibility across your entire service desk.
Case grouping
Automatically group related tickets together to speed resolution. Use historical data to suggest best practices for resolving similar incidents or requests, improving overall service delivery efficiency.
Case summary
Generate concise incident summaries to improve understanding and focus on resolution early. Improve visibility and understanding across your IT Service Management (ITSM) operations.
AI Screening
Leverage sentiment analysis, historical data, and service impact to accurately prioritise tickets. Increase the consistency and scalability of your ITSM platform by automating the determination of each ticket’s urgency and importance.
Improved customer experience
Elevate customer satisfaction and improve operational efficiency across your organisation.
AI for Emotions
Assess customer sentiment in real time, capturing insights to personalise interactions and make proactive service improvements. Collect and analyse performance metrics to identify strengths and areas for improvement, continually improving service delivery processes.
Virtual Agent
Provide instant, personalised support by delivering information, responding to queries, and facilitating transactions. Empower your IT team with AI-driven efficiency, reducing response times and increasing user satisfaction with faster issue resolution and more proactive service.
HaloITSM: Innovative technology for your business
The HaloITSM platform is the most innovative IT service management solution on the market. Fully adapted to meet the needs of your business, the platform offers a multitude of features for IT service, management and process control.
Contact DSB Tech now and request a demonstration.
HaloITSM vs Competitors
What does Gartner Peer Insights say?
How does AI benefit your organisation?
Leveraging AI in HaloITSM empowers your organisation to achieve greater operational agility, efficiency, and customer centricity. AI-powered capabilities drive tangible improvements in key areas such as:
Improved operational efficiency
Streamline workflows and automate repetitive tasks, freeing up time for IT teams to focus on strategic initiatives and innovation.
Improvement in service provision
Accelerate incident resolution and reduce downtime by prioritising and routing tickets based on AI-driven insights. Ensure faster response times and higher customer satisfaction.
Optimised resource allocation
Allocate resources more effectively by leveraging AI’s predictive capabilities to forecast demand and proactively manage service capacity.
Improved decision making
Access real-time analytics and actionable insights derived from AI-driven data analysis algorithms. Ensure more informed decision-making and continuous process improvements.
Personalised customer interactions
Improve customer experience with personalised support and proactive communication powered by AI that understands and responds to users’ needs and emotions.